Club FAQ

We are here to answer all your questions

Frequently Asked Questions

What is the fee to join the club?

There is no fee to join the club. You only pay for the wines you purchase at each scheduled club allocation.

How often will I be charged and how much?

Club charges are automatically processed four (4) times a year, generally in March, June, September, and December. You will be notified via email a month prior to club processing with information about the club wines and important dates.

When can I pick up my club wines?

You will be notified via email of each club’s release date. Please visit the tasting room on or after the release date to pick up your club wines. There is a pickup window of 6 weeks from the release date; after which time your selection will be restocked and the funds transferred as a credit into your Colterris Account for use on future purchases in our Tasting Rooms or online purchases.  Please note: Account Credits cannot be applied to Seasonal Club Releases. 

After the 6 week period, we cannot guarantee availability of wines in your selection.  Alternatively, if you are unable to pick-up your order, you may email wineclub@colterris.com to request shipping (Please note: some states are not eligible for shipping). Shipping charges will apply for shipping requests. 

Club wine purchases, tax and shipping are non-refundable once they have been processed.

Can a friend or relative pick up my club wines?

Yes! Please let us know in advance by emailing wineclub@colterris.com, submitting a Wine Club Contact form, or by calling the tasting room to let us know who will pick up your wines.

How do I update my account information?

Please login to your account to update your email, address, phone number and payment information. You can also view your order history and manage upcoming club orders.

Can I skip or postpone a club shipment?

Yes. You will receive an email notification prior to billing, notifying you that your customization window is now open. Prior to the end of the customization window, you can choose an alternate shipping date or to skip the shipment altogether. Refunds will not be issued after club charges are processed.

Do I have to pick up my wine at the location where I joined the Wine Club?

You may pick up your Wine club at any of our 3 Colterris locations during operating hours.

How does shipping work?

Due to federal law requiring all wine shipments to be signed for by a person at least 21 years of age, a daytime delivery address, preferably a business address, is required. Shipments are handled by FedEx and cannot be delivered to PO, FPO, APO or IPO boxes.

Colterris Winery is not responsible for shipping charges incurred due to misdirected or returned shipments or changes made after the deadline. If a club shipment is returned for an incorrect address or three failed delivery attempts, you will be responsible for the additional cost of reshipping. Club wine purchases, tax and shipping are non-refundable once they have been processed. Costs may change without notice. If after wine is returned and the customer will not pay to reship, the wines will be considered abandoned, and no refund will be offered.

Please keep in mind that orders may take several days to be processed prior to shipping. A shipping date will be included in the club processing emails.

To keep shipping costs down, all shipments are shipping FedEx ground. We may automatically hold shipments during times of extreme weather to protect your investment.

For questions or more information on shipping to your state please email or call 970-464-1150.

 

How do I cancel my membership?

Please send notice of cancellation in writing to wineclub@colterris.com. You must email your request to cancel 2 weeks prior to the scheduled club processing date to avoid being charged. Refunds will not be issued after club charges are processed.

Wine Club Agreement Button

Contact our Club Concierge

Wine Club Policies & Agreement

 

There is no fee to join the Colterris HIGH Altitude wine club and you may sign up anytime online or by visiting the tasting room. As a member you agree to all terms and conditions of membership.

By becoming a member you verify that you or the recipient of the club is at least 21 years of age. You authorize Colterris Winery to charge your credit card four times per year (Spring, Summer, Fall, Winter).

Club wines for each season are pre-selected by Colterris Winery with the option to customize. Additional wine may be added to the club shipment up to 12 bottles (including club offering) for no additional shipping fee.  (Additional shipping fees may apply for orders over 12 bottles). Customization or additions to your shipment must be made through the Member Account prior to your specified club processing date.

Colterris Winery’s main form of communication with members is email to wineclub@colterris.com. Pre-shipment notifications will be sent to members prior to processing. We advise checking spam filters if emails are not being received prior to club processing.

Wine Club Policies & Agreement details are subject to change without notice.

By completing club checkout, you are acknowledging that you have read and understand the terms of the Wine Club Agreement.

BILLING INFORMATION

The club releases will be charged to the credit card on file prior to wine shipping.  It is your obligation to update your credit card information online at least 5 business days prior to this billing. In addition, any address changes must be made online through the Member Account, or in writing to our wine club email at least 5 days prior to this billing.

Requests to Skip, Hold or Cancel Club shipments must be made in writing prior to credit card processing.  Club wine purchases, tax and shipping are non-refundable once they have been processed.

SHIPPING INFORMATION

Due to federal law requiring all wine shipments to be signed for by a person at least 21 years of age, a daytime delivery address, preferably a business address, is required. Shipments are handled by FedEx or UPS depending on ship state, and cannot be delivered to PO, FPO, APO or IPO boxes.

Colterris Winery is not responsible for shipping charges incurred due to misdirected or returned shipments or changes made after the deadline. If a club shipment is returned for an incorrect address or three failed delivery attempts, you will be responsible for the additional cost of reshipping. Club wine purchases, tax and shipping are non-refundable once they have been processed. Costs may change without notice. If after wine is returned and the customer will not pay to reship, the wines will be considered abandoned, and no refund will be offered.

Please keep in mind that orders may take several days to be processed prior to shipping. A shipping date will be included in the club processing emails.

To keep shipping costs down, shipments will default to either FedEx or UPS ground depending on ship state. Additional charges may apply for if you would prefer to change the default shipper.  We may automatically hold shipments during times of extreme weather to protect your investment.

For questions or more information on shipping to your state please email or call 970-464-1150.

WINERY PICKUP / WILL CALL

You will be notified via email of each club’s release date. Please visit one of our three tasting rooms during open hours on or after the release date to pick up your club wines. There is a pickup window of 6 weeks from the release date; after which time your selection will be restocked and the funds transferred as a credit into your Colterris Account for use on future purchases in our Tasting Rooms or online purchases.  Please note: Account Credits cannot be applied to Seasonal Club Releases.

After the 6 week period, we cannot guarantee availability of wines in your selection.  Alternatively, if you are unable to pick-up your order, you may email wineclub@colterris.com to request shipping (Please note: some states are not eligible for shipping). Shipping charges will apply for shipping requests.

Club wine purchases, tax and shipping are non-refundable once they have been processed.

COLTERRIS MEMBER ACCOUNT CREDITS

You may use Colterris Account Credits in our Colterris tasting rooms and online at colterrs.com.  For use in our tasting rooms, be sure to let a sales associate know that you would like to use your account credit at time of purchase.  Online, log into your member account at checkout and select your Account Balance in the payment section to apply to the purchase.

CANCELLATIONS/HOLDS/SKIPS

Membership cancellations must be made in writing at least 2 weeks prior to the next shipment to our wine club email. Club wine purchases, tax and shipping are non-refundable once they have been processed.

You may request to hold your membership for a designated period of time.  Membership benefits will be suspended until the Hold is removed.  Requests for Holds must be made in writing at least 2 weeks prior to the next shipment to our wine club email and a Hold End Date is required.

You may also request to skip a specific club season without suspending your membership benefits. Requests for SKIPS must be made in writing at least 2 weeks prior to the next shipment to our wine club email.

Club wine purchases, tax and shipping are non-refundable once they have been processed.

SHARING YOUR BENEFITS

We are happy to extend a complimentary Sneak Peek tasting pass for you an up to 3 friends or family who visit our winery. The member must be present for this benefit. Wine discounts will not be extended to any wine purchase outside of the member’s household.

QUESTIONS?

We hope you find your membership enjoyable. If we can be of further assistance, please contact us at 970-464-1150 or email us.

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