We are here to answer all your questions
Frequently Asked Questions
What is the fee to join the club?
There is no fee to join the club. You only pay for the wines you purchase at each scheduled club allocation.
How often will I be charged and how much?
Club charges are automatically processed four (4) times a year, generally in March, June, September, and December. You will be notified via email a month prior to club processing with information about the club wines and important dates.
When can I pick up my club wines?
You will be notified via email of each club’s release date. Please visit the tasting room on or after the release date at your convenience to pick up your club wines.
Can a friend or relative pick up my club wines?
Yes! Please let us know in advance by emailing firstname.lastname@example.org, submitting a Wine Club Contact form, or by calling the tasting room to let us know who will pick up your wines.
How do I update my account information?
Please login to your account to update your email, address, phone number and payment information. You can also view your order history and manage upcoming club orders.
Can I skip or postpone a club shipment?
Yes. You will receive an email notification prior to billing, notifying you that your customization window is now open. At this time, you can choose an alternate shipping date or to skip the shipment altogether.
Do I have to pick up my wine at the location where I joined the Wine Club?
You may pick up your Wine club at any of our 3 Colterris locations during operating hours.
How do I cancel my membership?
Please send notice of cancellation in writing to email@example.com. You must email your request to cancel 2 weeks prior to the scheduled club processing date to avoid being charged. Refunds will not be issued after club charges are processed.